At AlKanz5253, we carefully inspect and pack every order before dispatch. Since our products are delicate kids’ accessories and imitation jewellery, we do not accept returns or exchanges once an order has been delivered, except in the specific case of physical damage during transit.
Damaged Items on Delivery
If your order arrives physically damaged, please contact us immediately after receiving the parcel.
To raise a damage claim, you must provide:
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Clear photographs showing the damage to the product.
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A clear, continuous unboxing video showing the parcel from the time it is received until the package is opened.
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Photographs of the outer packaging and shipping parcel, especially if it shows any signs of damage.
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Your order number and relevant purchase details.
The unboxing video is required for damage claims. Claims without proper photo and video evidence may not be accepted.
Time Limit for Damage Claims
Any physical damage must be reported immediately upon delivery. Claims made after the parcel has been opened, used, altered, repaired, or after an unreasonable delay may not be accepted.
We strongly recommend that customers record a continuous unboxing video before opening the package.
Refunds
If the damage claim is approved after verification, AlKanz5253 may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.
Refunds, where approved, will generally be processed to the original payment method. Processing time may vary depending on the payment provider or bank.
No Returns or Exchanges
We do not accept returns or exchanges for any other reason.
This includes, but is not limited to:
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Change of mind
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Incorrect product selection
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Colour preference
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Size or design preference
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Products that are no longer wanted
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Products ordered by mistake
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Minor variations in colour, finish, or appearance that may occur due to photography, lighting, or screen settings
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Products that have been used, worn, altered, damaged, or mishandled after delivery
Please carefully review the product details before placing your order.
Order Verification
Customers are requested to check their order and product condition immediately after delivery.
Once a parcel has been accepted and no physical damage is reported with the required evidence, the order will be considered successfully delivered and will not be eligible for return or exchange.
Shipping Costs
Shipping charges are non-refundable unless otherwise determined by AlKanz5253 in an approved damage claim.
For an approved damaged-item claim, we will communicate the resolution and any applicable shipping arrangements directly with the customer.
Need Help?
For questions regarding a damaged delivery or a damage claim, please contact us at:
Email: alkanz5253@gmail.com
Please include your order number, photographs, and unboxing video when contacting us about a damaged product.